Corporate screw up of the month : Target


There’s an old marketing adage that goes something like this : there no such thing as bad press, just make sure you spell my name right whatever you have to say about me.

But are you kidding me? Did T-a-r-g-e-t really want to be the TARGET of the blogosphere’s wrath when they responded to a blogger inquiry this way?

“Good Morning Amy,

Thank you for contacting Target; unfortunately we are unable to respond to your inquiry because Target does not participate with non-traditional media outlets. This practice is in place to allow us to focus on publications that reach our core guest.

Once again thank you for your interest, and have a nice day.”

Dave Jones and Doug Walker use this case to launch their new Shill podcast. It has the honour of making the podcast’s ‘shit list’ (pardonnez mon français, comme diraient nos amis dans le ROC)

Doug talks about ‘oily’ stock responses of customer service reps.

Somehow I doubt the customer service rep made this up : no CSR is going to deign comment on corporate practices regarding media. Sadly, my gut tells me that the PR dept at Target is responsible for this positioning.

Either way, it’s regrettable to treat anyone with such condescension. Especially dangerous to treat someone with an audience this way. The result? Predictable. As my finger moves towards the ‘publish’ key, there are 88 comments for this posting.

Interesting tone to the Shill podcast, by the way. Short, but not sweet. Down and dirty, more like it. Pretty refreshing. May I never incur their wrath …

Quote of the day courtesy of Dave Jones, imagining the mindset of Target’s PR dept :

The Web : a fad.

And he’s right about another thing, by the way. Prepare to see this reference appear in every single talk on how-not-to-manage-blogger-relations from now on.

The Edelman / WalMart team must be kinda relieved… there’s a new kid in town to kick around.

Une réponse à “Corporate screw up of the month : Target”
  1. Avatar de David Jones
    David Jones

    Michelle, thanks for the link love. Shill is just getting going, but we’re trying to be a little more real conversations to the « join the conversation » world. I’m glad you get what we’re going for. It won’t be for everyone, but that’s kinda the point.

Laisser un commentaire

Votre adresse e-mail ne sera pas publiée. Les champs obligatoires sont indiqués avec *

  • How the Romans invented the Internet: Tom Standage and I

    I may have surprised students in my first Current Trends in Digital Communications class at McGill on Thursday night by talking about the ancient Romans, but I wouldn’t have surprised anyone who knows me. My tribe gets me. And, apparently, Tom Standage is a member of that tribe. Did you know… Romans may have been […]

  • Twitter for the small business owner: the why

    When it comes to social media, small business owners tend to start with what they know. With half the Canadian population and 169 million Americans using the platform, it’s not surprising that North American small business owners tend to turn to Facebook when they decide it’s time for their brand to make its first foray into […]

  • OQLF : Nouveau guide destiné aux gestionnaires de communauté du Québec

    Il y a un peu plus de deux ans, je vous parlais de ce cas de la propriétaire de boutique à Chelsey qui avait reçu une lettre de l’Office québécoise de la langue française exigeant que sa page sur Facebook présente du contenu en français? L’OQLF vient de publier un guide pratique destiné aux entrepreneurs […]

  • Dévoilement d’étude : les journalistes québécois et les réseaux sociaux

      Joignez-vous à moi demain soir, sur place ou en webdiffusion, dans le cadre de la Soirée des grands communicateurs, événement organisé par La Toile des communicateurs. Je dévoilerai les résultats préliminaires d’un sondage effectué auprès de journalistes québécois quant à leur utilisation et l’impact des médias et réseaux sociaux. La conférence a lieu dans les […]

  • On ne me fouettera jamais pour avoir écrit ce texte.

    On ne me fouettera jamais pour avoir écrit ce texte. Raif Badawi, lui, a été condamné à 1000 coups de fouet et 10 ans prison pour avoir blogué. Badawi est emprisonné en Arabie saoudite depuis le 17 juin 2012 pour ses propos. Le jour de mon anniversaire. Je suis née libre dans un pays démocratique. Raif Badawi, […]