Michelle Sullivan Communications

Social Media: Getting away with the minimum

Social media is like your exercise routine: the more you put into it, the more you’ll get out of it. Hitting the gym for a few hours a day and working with a personal trainer may get you the abs that are the envy of all your friends, but sometimes all you have time for (or even desire for) is a quick walk after dinner to get the blood pumping a little at least. As much as I encourage my clients to invest fully in their social media initiatives, I also want to be sure that if they’re not willing to do as much work as I’d like, that they’re still covering the basics.

What do you do in the social media space when all you want to do is the very minimum?

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Make your web content visible. As attractive as that flash website may be, it won’t win you many points with most search engines. Your existing clients already know how great you are … your prospects are the ones that need convincing. But first they have to find you. Great website content is dynamic, relevant, informative, easy to digest and, most definitely, optimized for search. Keep keywords in mind when you review your content. And if you must use flash, be sure to be aware of its limitations.

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Make your web content shareable. Even if you’re not willing to step up your social media game by investing in a blog, you should be making what web content you do have shareable. Visitors to your site will be able to spread the good word on Twitter, Facebook, LinkedIn, Google+ or any one of a number of social networks with one easy click. Plugins like ShareThis, AddThis, Digg Digg and Sociable are just some of the options available to you and your web developer. Give your website visitors the tools they need to become effective brand ambassadors.

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EgoSurf. Social media is just as much about listening as it is about engaging with communities. Not all companies are willing or even able to put the time and effort into really getting the most out of social media, but no company can afford to neglect its online reputation. Ignoring client comments will not make them go away. You may not want or be able to engage with your customers online, but just hearing what they have to say about your company, its products and services and the quality of your customer service will provide you with valuable insight. In Mad Men days, agencies used to run focus groups. They occasionally still do. But more and more they’re showing their clients that in the age of social media, the real focus group is already out there and just begging to be listened to. So be sure to monitor what’s being said about your company and brands online. A number of free and premium tools are available to you, from something as basic as Google Alerts, to Social Mention, to platforms like Radian6, Sysomos and Nexalogy.

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Squat. You may not want to tweet just yet, but you should consider staking your claim. Most social networks allow you to open accounts with your company or brand name. Pepsi’s Twitter account is @pepsi. Nike’s is @nike. Simple, clear and most of all obvious to anyone searching for the Pepsi or Nike presence on Twitter. You want to make it as easy as possible for people to find you. You also want to prevent anyone else from hijacking your company or brand name. If Pepsi hadn’t staked their claim early, soft drink detractors could easily have opened a Twitter account using the brand name. As the obvious go-to Twitter identifier for anyone searching for Pepsi’s account, the detractors’ account would have been in a position to do some real damage to the brand. Just ask BP. You’ve invested time, money and energy into building your brand’s reputation. Now’s not the time to neglect it. Better an unused Twitter account reserved in your name than your brand’s social media presence in the hands of someone else. Protect your reputation and stake your company or brand’s social media claim before someone else does.

These four tips cover only the absolute basics. Effective social media requires an investment of time and energy. If you’re not willing to put much effort into social media, you can’t expect it to do miracles for you. But do the minimum, if nothing else. Doctor’s orders.